Training Solutions for Team Members
Grow your people and grow your business. Businesses often spend a lot of time and resource developing the capability of the managers and supervisors within the business, but neglect to develop the team members. The result is often a business that fails to reach top speed as it remains stuck in third gear. If you want to stand out from the crowd your business needs stand out people. Invest in the development of your team members and accelerate the performance of your business.
The guardians of the customer experience
In a very real sense the reputation of your brand lives and dies on quality of the work produced by team members within your business. Whether it’s through direct service or through the creation of product, your team members create moments of truth where your brand will either live or die in the eyes of the customer. Investing in the development of your team members is an investment in the long term profitability of your business.
Accelerate the performance of team members
Businesses who embrace the service profit chain understand that in order to develop long-term sustainable profit they need teams of people that operate in a way that sets them apart from their competitors. They need team members who embody three key principles.
- Mind-set is critical. Team members need to take ownership of their role in the business. They need to be accountable for doing the basics well and take responsibility for identifying opportunities to improve the status quo.
- Teamwork is essential. They need to have an understanding of how teams work and how their behaviour contributes to the overall performance of the team.
- The customer is everything. Every team member, regardless of their role, must be driven to providing exceptional service for the customer.